Serif CraftArtist questions & answers

It's the all-in-one tool for creating any type of print project
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Question by Linda Jean
25 views
March 22, 2025

I have deleted my program and reinstalled but the same problem happens no editing page with any kits or tools

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Answer by Ashish Bajaj

It is possible that there may be a compatibility issue with your system or a glitch in the software. You could try reaching out to Serif CraftArtist's customer support for assistance or look for troubleshooting tips online.

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Question by Guest
57 views
March 3, 2025
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Answer by Ashish Bajaj

There could be several reasons why Serif CraftArtist 2 might not be loading on your computer. Here are a few troubleshooting steps you can try:

  1. Check System Requirements: Ensure that your computer meets the minimum system requirements for Serif CraftArtist 2.

  2. Reinstall the Program: Uninstall the program, then reinstall it to ensure there are no corrupted files.

  3. Update Drivers: Make sure your graphics drivers and other relevant drivers are up to date.

  4. Run as Administrator: Try running the program as an administrator. Right-click on the program icon and select "Run as administrator."

  5. Check for Software Conflicts: Ensure there are no background programs that might be conflicting with the software.

  6. Windows Updates: Ensure your operating system is up to date, as older versions might have compatibility issues.

  7. Check Antivirus and Firewall: Sometimes antivirus or firewall settings can prevent a program from loading. Try adjusting these settings or adding an exception for Serif CraftArtist 2.

If the problem persists, consider reaching out to Serif’s customer support for further assistance.

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Question by Robyn
185 views
June 26, 2022
Swati Dubey
Answer by Swati Dubey

To restore the pastels color palette in CraftArtist 2, go to the 'View' tab, and click on the 'Palette' option. From there, select 'Pastels' to restore the color palette.

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Question by Anita
778 views
February 4, 2021

Transferred Serif File into programs in new computer, could't find exe file in downloads. Tried to run Craft Artist.exe but I get errors: mfc100u.dll not found and VCOMP100.dll not found. Bought the program in 2012. I have Order ID and Product Code from when I bought it from Daisy Trail. I remember having difficulty downloading it when I originally bought it.

Usha Kumari
Answer by Usha Kumari

The issue with not finding the mfc100u.dll and VCOMP100.dll files indicates that some essential system files for the CraftArtist program are missing. To solve this problem, you can try reinstalling the program and make sure to follow the correct installation steps. You can also try contacting Serif support or the place where you purchased the program (Daisy Trail) and provide them with your Order ID and Product Code for further assistance.

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